Refund Policy

Thank you for choosing Rhinestone Heritage Company. We value your satisfaction and want to ensure you have a positive experience with our products and services. This Refund Policy outlines the conditions under which refunds are possible.

1. Returns and Refunds

1.1 Eligibility

To be eligible for a refund, please make sure that:

– Your item is unused, in the same condition that you received it, and in its original packaging.
– You provide proof of purchase (order confirmation or receipt).
– The return request is made within [number of days] days from the date of purchase.

 1.2 Non-Refundable Items

Certain items are non-refundable, including:

– Personalized or customized products
– Gift cards
– Downloadable software or digital products

 1.3 Return Process

To initiate a return, please contact our customer support team at [customer support email] with the following information:

– Order number
– Reason for the return
– Clear photos of the product (if applicable)

Our customer support team will guide you through the return process and provide instructions on where to send the item.

 2. Refund Approval

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.1 Approved Refunds

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

 2.2 Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company. It may take some time for the refund to be officially posted.

If you’ve done all of this and still have not received your refund, please contact us at rhinestoneheritage@gmail.com

 3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact our customer support team.

4. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Rhinestone Heritage Company
+91 8655468047

We are committed to ensuring your satisfaction with our products and services. Thank you for choosing Rhinestone Heritage Company.

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